How Our Shipping Works
A quick walk-through so you know exactly what to expect when you place an order with us.
Quick and Quietly Reliable
We're a small, friendly team and we ship every working day. When your order goes through, you'll get an email confirmation right away. As soon as it leaves us, you'll get another one with tracking, so you're never left wondering where your parcel is.
Most orders make their way to UK practices within two to three working days. If you've ordered Perfect Trays with a custom prescription, those take a touch longer because they're hand-crafted in the lab, usually around five to seven working days from when we get your impressions.
The Order Process, Step by Step
You place an order
Either through your trade account on the website, or by sending us a Perfect Trays prescription. Either way, you'll get a confirmation straight to your inbox.
We pack it up
Orders received before 1pm on a working day are picked, packed, and out the door the same day. After that, they go out the next morning.
It arrives, tracked
UK orders go via tracked courier so you know exactly when to expect it. You'll get the tracking link by email the moment it leaves us.
A Note on Trade Accounts
Because everything we sell is for clinical use only, we ship exclusively to verified dental practices. If you've not yet opened a trade account, head over to Open Account and we'll get you set up. It's quick, and once you're verified you'll see pricing and be able to order straight away.
Damaged or Missing? Let Us Know
Every parcel is checked carefully before it leaves us, but the world of couriers being what it is, things can occasionally go astray. If your order arrives damaged or anything's missing, drop us a line within 48 hours of delivery and we'll sort it right away. No quibbles.
For anything else, the easiest way to get hold of us is through the contact page, or just give us a call. We're happy to help.
Need a Hand With an Order?
We're always at the end of an email or phone if you need anything at all.
Get In Touch